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Terms Conditions You Agree to When You Open Your Account

We built cx bat for Bangladesh players who want a clear line between what you can do and what we expect. These terms cover account registration, bKash and Nagad deposits, game participation, withdrawal verification and the responsibilities both sides carry when you use the…

Account registration rulesDeposit & withdrawal policyGame participation termsVerification requirementsDispute resolution path

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LEGAL FRAMEWORK

How We Handle Compliance, Data and Account Security

We operate under the regulatory framework of our licensing jurisdiction and follow its requirements for identity verification, anti-money-laundering checks and data protection. Your personal information is stored securely and used only for account management, payment processing and compliance purposes. We do not sell or share your data with third parties except where required by law or necessary to process a payment.

Identity Verification

We verify your name, age and payment method to comply with licensing rules and prevent fraud. The documents you upload are encrypted and accessible only to our compliance team, and we delete them after verification unless we are required to retain them by law.

Payment Security

All deposits and withdrawals are processed over encrypted connections, and we do not store your bKash, Nagad or Rocket PIN. Your wallet provider handles the payment authentication, and we receive only a confirmation that the transaction succeeded.

Data Retention

We keep your account records, transaction history and verification documents for as long as our licence requires, typically several years after you close your account. If you want a copy of your data or wish to request deletion, contact support with your account username.

Dispute Authority

If we cannot resolve a dispute through our internal process, you may escalate it to the regulatory authority under which we are licensed. Contact details for that authority are available on request, and we will cooperate with any official investigation.

POLICY CONTACT

Where to Ask Questions About These Terms

If any part of these terms is unclear or you need clarification before you open an account, reach out through any of the channels below. Our support team can explain how verification works, what documents you need for withdrawal, and how we handle disputes.

Live Chat Click the chat icon in the bottom corner of any page to start a conversation. Live chat is the fastest way to get answers about account rules, deposit methods and verification requirements.

Email Support Send your question to the support email address shown in the site footer. Include your account username if you already registered. We reply to most emails within a few hours during business days.

Help Centre Browse the help articles in your account dashboard for step-by-step guides on registration, bKash deposits, withdrawal verification and dispute procedures. Most common questions are answered there.

FUNDING TERMS

Deposit Rules for bKash, Nagad, Rocket and Bank Transfer

Every deposit you make must come from a payment method registered in your own name. We do not accept third-party payments, and any deposit from an account that does not match your verified identity will be refunded minus any processing fee. Minimum and maximum Deposit references are shown on the cashier page and vary by payment method.

bKash Deposits Send the amount from your registered bKash wallet to the account number displayed on the deposit screen. Funds usually arrive within two minutes. If a deposit does not appear after ten minutes, contact support with your transaction ID.

Nagad Deposits Use the Nagad Send Money function to transfer funds to the merchant number we provide. Your deposit will credit as soon as the payment provider confirms the transaction. Always include the reference code shown on screen.

Rocket Payments Open your Rocket app, select Send Money, enter the merchant number and amount, then confirm with your PIN. Deposits are processed automatically, and you will see the balance update on your account screen once Rocket clears the payment.

Bank Transfer Initiate a transfer from your personal bank account to the details shown in the cashier. Bank deposits can take several hours to clear, and you must email support with your transfer receipt so we can match the payment to your account.

PAYOUT POLICY

How We Verify and Process Withdrawal Requests

Withdrawals require identity and payment-method verification before we release funds. The first time you request a payout, we will ask for a copy of your national ID and a screenshot of your bKash, Nagad or Rocket wallet showing your account name. If those documents match your registration details, we approve the withdrawal and send it to the same wallet you used for deposits.

Verification Documents

Upload a clear photo of your national ID card or passport, plus a wallet screenshot that shows your name and account number.

Same-Method Payout

We send withdrawals back to the payment method you used for your most recent deposit.

Processing Time

Once we approve your documents, most withdrawals are sent within a few hours. Bank transfers may take longer depending on your bank's clearing schedule.

Withdrawal Limits

Minimum and maximum withdrawal amounts are displayed in your account cashier.

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BONUS TERMS

How Promotional Credits and Offers Work

When we run a promotion, we publish the full terms on the promo page before you opt in. Bonus credits usually come with turnover requirements, meaning you must wager the bonus amount a certain number of times before you can withdraw any winnings derived from it. If you do not meet the requirement within the time limit, the bonus and any associated winnings are removed from your account.

Opt-In Requirement

Most promotions require you to click the opt-in button on the promo page before you deposit or play.

Turnover Calculation

Turnover means the total amount you wager, not the amount you win or lose.

Time Limits

Every bonus has an expiry period shown in the promo terms. If you do not complete the turnover requirement before that deadline, we remove the bonus…

Abuse Policy

Creating multiple accounts to claim the same promotion more than once, or colluding with other players to meet turnover through matched bets, is considered bonus abuse.

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ACCOUNT CONTROL

Suspension, Closure and Inactive Account Policy

We may suspend or close your account if you breach these terms, if we cannot verify your identity, or if we detect fraudulent activity. You also have the right to close your account at any time by contacting support, and we will process any pending withdrawal before we finalize the closure.

Suspension Reasons

We suspend accounts that show duplicate registrations, mismatched payment details, or betting patterns that suggest collusion or automated play.

Self-Closure

If you want to close your account permanently, email support with your request.

Inactive Accounts

If you do not log in or place a bet for twelve consecutive months, we classify your account as inactive and may charge a small monthly…

Permanent Ban

Accounts closed for fraud, bonus abuse or breach of these terms are permanently banned.

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GAME RULES

Betting, Game Results and Dispute Resolution

Every bet you place is final once you confirm it on screen. We cannot cancel or reverse a bet after the game starts, and we do not offer refunds if you change your mind. All slot outcomes are generated by certified random-number systems, and live dealer results follow standard casino procedure broadcast on video.

Bet Confirmation

Check your bet slip before you click confirm. Once the round begins or the match kicks off, the bet is locked and cannot be changed.

Game Malfunction

If a slot game disconnects mid-spin or a live table stream freezes, the round continues on the server and your result will appear when you reload.

Sportsbook Settlement

We settle cricket, football and other sports bets according to official match results.

Dispute Process

If you believe a bet was settled incorrectly, email support within 48 hours with your bet ID and a description of the issue.

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How These Terms Apply and What They Cover

cx bat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account at cx bat, you agree to follow these terms in full. They govern every part of your experience: opening your account, funding it through bKash, Nagad or Rocket, placing bets on cricket markets or live casino tables, claiming any promotional credits

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we offer, and requesting withdrawals. We operate this platform for players in regions where online casino and sports betting services are available under local law. If your jurisdiction restricts or prohibits online gambling, you must not register or use the service. You confirm you are of
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legal age in your region and that you have the right to enter into this agreement. We reserve the right to verify your identity, payment method and location at any time, and to suspend or close accounts that breach these terms or attempt to bypass our
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security measures. All transactions are denominated in the currency displayed at registration. Exchange rates for bKash, Nagad and Rocket deposits are set by the payment provider, and we do not control or guarantee those rates. Game outcomes are determined by certified random-number generators or live dealer
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procedure; we do not influence results, and all bets are final once confirmed. Withdrawals require identity and wallet verification before we process them, and we may ask for additional documents if a transaction raises a compliance flag. These terms are governed by the laws of the
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jurisdiction in which we are licensed to operate, and you agree that any disputes will be resolved in that jurisdiction. We update these terms periodically, and continued use of your account after an update means you accept the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions FAQ

We will suspend your account as soon as we detect incorrect information during verification. You must provide valid documents that match your registration name, and any pending withdrawal will be held until you do. If you cannot verify your identity, we close the account and forfeit the balance.

No. We send withdrawals back to the same payment method you used for your most recent deposit. If you want to change your withdrawal wallet, you must first deposit from the new wallet and verify it with a screenshot showing your name.

Each promotion has its own time limit, usually shown in days on the promo page. If you do not meet the turnover before the deadline, we remove the bonus and any winnings tied to it from your account balance.

We ask for a clear photo of your national ID or passport, plus a screenshot of your bKash, Nagad or Rocket wallet that shows your account name and number. Both documents must match the name you registered with, or we cannot approve the withdrawal.

No. Once you request permanent closure and we process it, the account cannot be reopened and you cannot register a new account with the same details. If you only want a temporary break, use the account pause feature instead of closing.

If the match is abandoned before the result of your market is determined, we void the bet and return your stake. If the market was already settled before the abandonment, the bet stands and we pay according to the official result at the time play stopped.

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